Contact Router Haven

Have a question about your home network, spotted a step that no longer matches your router's menu, or want to suggest a topic we haven't covered? Get in touch. Every message goes straight to Caleb Renwick, the lead author behind Router Haven.

Email: caleb@routerhaven.com

We aim to reply within two to three business days. Detailed troubleshooting questions can take a little longer, especially if we need to check the steps on similar hardware first.

Get a Faster, More Useful Answer

Network problems are hard to diagnose from a one-line message. Including a few details up front saves a lot of back-and-forth:

  • Your equipment: router, modem or gateway brand and model (for example, a Netgear Nighthawk RAX50 or an Xfinity XB7). Mesh system and NAS models help too.
  • Your internet provider and connection type: cable, fiber, DSL, 5G home internet or satellite
  • What's going wrong: when it started, how often it happens, and which devices are affected
  • What you've already tried: restarts, resets, changed settings, firmware updates
  • Any error messages or light colors shown on the router, modem or device

Screenshots of error messages or router settings are welcome. Please blur out passwords, your public IP address and any account numbers before attaching them.

What You Can Contact Us About

Home networking questions. Wi-Fi drops, slow speeds, dead zones, router setup, mesh placement, DNS, port forwarding, NAS access and similar problems. We can't promise a personal fix for every setup, but common questions often become full guides on the site.

Corrections and outdated steps. Router apps and firmware change often. If a guide no longer matches what you see on screen, tell us which article, which step, and what your device shows instead. We review every correction and update the guide when needed.

Topic suggestions. If you searched for an answer and couldn't find a clear one here, let us know what you were looking for.

Partnerships and advertising. For sponsorship, advertising or collaboration requests, please put "Partnership" in the subject line. Sponsored arrangements never affect what our guides recommend. Our Editorial Policy & Methodology explains how we keep that separation.

What We Can't Help With

Router Haven is an independent site. We aren't connected to any internet provider or hardware brand, so we can't:

  • Access your ISP account, change your plan or fix billing problems
  • Check outages on your provider's network
  • Process warranty claims, returns or replacements
  • Log in to your router or devices remotely

For these, contact your internet provider or the device manufacturer directly.

Your Privacy

We only use the information in your email to reply to you. We never sell it or add you to a mailing list without asking. Read our Privacy Policy for full details.